Returns Policy

Not quite in love with your order?

Exchanges – 60 days from receiving items
Returns – 14 days from receiving items

**There is no charge for additional postage for sending exchanged items.

What to do – e-mail sales@lady-k-loves.com with your order number & details of your request. We’ll get back to you with our returns address and answer any questions you might have.
Post items back within 3 working days. Please let us know if this is a challenge.
Return postage is the responsibility of the customer, in unique circumstances, we may offer to cover this cost.

Any requests after the above periods are dealt with on a case-by-case basis. We do aim to accommodate where possible and may be able to offer you a return after exchange or a credit note.

We aim to process your refund within 10 working days of receiving and processing your item. Please allow 3 – 4 weeks for money to arrive into your account

Return your item(s) in the condition it was received in, this means free from pet hair (we love your pets, but please clean their fur off clothing!), and with original tags. Items that require pressing or further processing will incur a £5 fee.

International orders – Be sure to mark your item ‘return’ for customs purposes, we do not pay customs charges on returned goods and the package will be returned to you if not clearly marked ‘Return’.

Exchange postage is free, we cover the cost of sending alternative items out to you. However, the postage costs of returning the item to us do come down to you.

*Multi-buy offers and final price discounts are conditional at final sale. Choosing to return any part of the multi-buy offer may change the price & this will be reflected in any refund value.
We do not substitute one item for another over multiple orders.
Free postage reflects the final checkout total, refunds reducing this total below the free postage threshold with be deducted postage costs.